--- title: Can't clock in- Error- Need to be on Site to Clock in description: Can't clock in- Error- Need to be on Site to Clock in --- [Skip to content](https://university.guardhousehq.com/cant-clock-in-error-need-to-be-on-site-to-clock-in#main-content) English Show submenu for translations [![Text\_gradient gold-1-2](https://university.guardhousehq.com/hs-fs/hubfs/Text_gradient%20gold-1-2.png?width=225&height=30&name=Text_gradient%20gold-1-2.png)](https://university.guardhousehq.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Contact Support](mailto:support@guardhousehq.com) [Contact Support](mailto:support@guardhousehq.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Guardhouse Knowledge Base](https://university.guardhousehq.com/?hsLang=en) 2. [Frequently Asked Questions](https://university.guardhousehq.com/frequently-asked-questions?hsLang=en) # Can't clock in- Error- Need to be on Site to Clock in ### Can't clock in- Error- Need to be on Site to Clock in Print The most common issue that we encounter with the guards is that they can not clock in with their shift even they are on the site. Staff are getting the error ' **You need to be on site**' to be clocked in for this shift. There are two factors affecting their clock in: 1. High Error Accuracy/GPS high accuracy error 2. Weak Internet/ Mobile Internet Connection **What are the common causes for the GPS Accuracy Error:** - Satellite signal blockage due to buildings, bridges, trees, etc. - Indoor or underground use - Signals reflected off buildings or walls ("multipath") To solve these issues, the guard may follow the Trouble Shooting guide listed below. **Improve your GPS Accuracy** Sometimes Google Maps might have trouble finding where you are located. If the GPS location of your blue dot on the map is inaccurate or the blue dot is not showing up, here are some things you can do to help fix the problem. Tip: This will also improve your search results and make them more relevant to you. 1. On your Android phone or tablet, open the Google Maps app Google Maps.![](https://university.guardhousehq.com/hubfs/Knowledge%20Base%20Import/rkI_VPKHjLjz6XoUzed7drjP3uvAFYb8RQ.png).  2. You’ll see a blue dot, which shows where you are. If you don’t see a blue dot, go to the bottom and tap Your location My location. ![](https://university.guardhousehq.com/hubfs/Knowledge%20Base%20Import/i7hvmFBz08TKwXwrt8iT7P7AAmQJwT93uw.png).  **How Maps finds your current location** Maps estimates where you are from sources like: - GPS: This uses satellites and knows your location up to around 20 meters. Note: When you're inside buildings or underground, the GPS is sometimes inaccurate. - Wi-Fi: The location of nearby Wi-Fi networks helps Maps know where you are. - Cell tower: Your connection to a cellular network can be accurate up to a few thousand meters. **Turn on high-accuracy mode** To help Google Maps find your location with the most accurate blue dot, use high-accuracy mode. - On your Android phone or tablet, open the Settings app Settings. - Tap Location - At the top, switch location on. - Tap Mode and then High accuracy. **Turn on WIFI** - On your Android phone or tablet, open the Settings app Settings. - Choose Wi-Fi. - At the top, slide Wi-Fi on. **Restart your phone or tablet** To restart your Android phone or tablet, turn it off and on. - Turn your phone or tablet off: Hold down the power button and then Power off. - Turn your phone or tablet on: Hold down the power button until your device turns on. 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