--- title: Customer Shift Request (Customer Portal) description: Customer Shift Request (Customer Portal) --- [Skip to content](https://university.guardhousehq.com/customer-shift-request-customer-portal#main-content) English Show submenu for translations [![Text\_gradient gold-1-2](https://university.guardhousehq.com/hs-fs/hubfs/Text_gradient%20gold-1-2.png?width=225&height=30&name=Text_gradient%20gold-1-2.png)](https://university.guardhousehq.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Contact Support](mailto:support@guardhousehq.com) [Contact Support](mailto:support@guardhousehq.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Guardhouse Knowledge Base](https://university.guardhousehq.com/?hsLang=en) 2. [Customers](https://university.guardhousehq.com/customers?hsLang=en) 3. [Customer Portal](https://university.guardhousehq.com/customers?hsLang=en#customer-portal) # Customer Shift Request (Customer Portal) **NOTE:** This feature needs to be enabled on the backend. Reach out to Guardhouse Support or your Success Manager to have this enabled and/or demoed. Please note that shifts can be requested by customers at least three (3) days in advance. For immediate shifts, customers will have to reach out to the company to have them add the shifts on their end. 1\. Log in to your Guardhouse account and go to the **Schedule** page. ![](https://university.guardhousehq.com/hubfs/Knowledge%20Base%20Import/M9w5du8ZhUW7-qn76zMA4F_nQDYA0nVh8Q.png) 2\. Click on the **(+) icon** to create a shift. ![](https://university.guardhousehq.com/hubfs/Knowledge%20Base%20Import/ZtpZvhgaH7J7xrWHaoun3pFbOoDF5C6M8g.png) 3\. **Adjust the start and end time of shifts** as well as the **service charge** on the left-hand corner of the screen. The **shift length and shift cost** will also be available to view. ![](https://university.guardhousehq.com/hubfs/Knowledge%20Base%20Import/ShHeuqL0Req3b-yM-Q7CLK5_cTWBsAXyig.png) 4\. Once all shifts have been created, click on **Save Requests**. ![](https://university.guardhousehq.com/hubfs/Knowledge%20Base%20Import/YlT5u9azRppJpmrvZq1ZVuh8_O0UBCteyg.png) 5\. Click **Send Request**. ![](https://university.guardhousehq.com/hubfs/Knowledge%20Base%20Import/Tsj9Wdbp_Bo8t1-9gUWioYFbMOTMq7s-SQ.png) 6\. Clicking the **Send Request** button will open a widget showing a breakdown of the request. The customer can add notes here for the company to see. Click **Publish** to send the request to the company. ![](https://university.guardhousehq.com/hubfs/Knowledge%20Base%20Import/gzJJR4wjxNj3DL9VAo0RJFxOnO1uhxM-iQ.png) 7\. A summary will show the total number of shifts requested, hours, and cost. ![](https://university.guardhousehq.com/hubfs/Knowledge%20Base%20Import/wYJDnLeMKjP1aQCqOTKa-rxZkNv31P53TQ.png) 8\. Once the company allocates staff members to the shifts, these will be reflected on the customer portal in real time. ![](https://university.guardhousehq.com/hubfs/Knowledge%20Base%20Import/C4BBEQP0BuMm1x_TmVyG-EfhY7Ye-2Xa9w.png) - [Dashboard](https://university.guardhousehq.com/dashboard?hsLang=en) - [Schedule](https://university.guardhousehq.com/schedule?hsLang=en) - [Timesheets](https://university.guardhousehq.com/timesheets?hsLang=en#main-content) - [Timesheets v1](https://university.guardhousehq.com/timesheets?hsLang=en#timesheets-v1) - [Timesheets v2](https://university.guardhousehq.com/timesheets?hsLang=en#timesheets-v2) - [Paysheets](https://university.guardhousehq.com/paysheets?hsLang=en#main-content) - [Payroll Extracts](https://university.guardhousehq.com/paysheets?hsLang=en#payroll-extracts) - [allowance/s](https://university.guardhousehq.com/paysheets?hsLang=en#allowance-s) - [Invoicing](https://university.guardhousehq.com/invoicing?hsLang=en#main-content) - [New Zealand](https://university.guardhousehq.com/invoicing?hsLang=en#new-zealand) - [Reports](https://university.guardhousehq.com/reports?hsLang=en#main-content) - [Staff Reports](https://university.guardhousehq.com/reports?hsLang=en#staff-reports) - [Incidents](https://university.guardhousehq.com/incidents?hsLang=en) - [Company Settings](https://university.guardhousehq.com/company-settings?hsLang=en#main-content) - [Timeclock](https://university.guardhousehq.com/company-settings?hsLang=en#timeclock) - [Onboarding](https://university.guardhousehq.com/company-settings?hsLang=en#onboarding) - [Integrations](https://university.guardhousehq.com/company-settings?hsLang=en#integrations) - [Payroll](https://university.guardhousehq.com/payroll?hsLang=en#main-content) - [Allowances & Deductions](https://university.guardhousehq.com/payroll?hsLang=en#allowances-deductions) - [Customers](https://university.guardhousehq.com/customers?hsLang=en#main-content) - [Customer Portal](https://university.guardhousehq.com/customers?hsLang=en#customer-portal) - [Sites](https://university.guardhousehq.com/sites?hsLang=en) - [Tours & Patrols](https://university.guardhousehq.com/tours-patrols?hsLang=en) - [Staff](https://university.guardhousehq.com/staff?hsLang=en) - [Subcontractor](https://university.guardhousehq.com/subcontractor?hsLang=en#main-content) - [Subcontactor Sharing](https://university.guardhousehq.com/subcontractor?hsLang=en#subcontactor-sharing) - [Frequently Asked Questions](https://university.guardhousehq.com/frequently-asked-questions?hsLang=en) - [Getting Started](https://university.guardhousehq.com/getting-started?hsLang=en) - [Holidays](https://university.guardhousehq.com/holidays?hsLang=en) - [Documents](https://university.guardhousehq.com/documents?hsLang=en) - [Leave / Unavailability](https://university.guardhousehq.com/leave-unavailability?hsLang=en) - [Guardhouse Support Topics](https://university.guardhousehq.com/guardhouse-support-topics?hsLang=en) - [Invoicing Integrations](https://university.guardhousehq.com/invoicing-integrations?hsLang=en) - [Payroll Integrations](https://university.guardhousehq.com/payroll-integrations?hsLang=en) - [Product Updates](https://university.guardhousehq.com/product-updates?hsLang=en) - [Release Notes](https://university.guardhousehq.com/release-notes?hsLang=en) - [Webinars](https://university.guardhousehq.com/webinars?hsLang=en) - [Xero](https://university.guardhousehq.com/xero?hsLang=en) - [Guides for Guards](https://university.guardhousehq.com/guides-for-guards?hsLang=en) - [API Integration](https://university.guardhousehq.com/api-integration?hsLang=en) - [Integrations](https://university.guardhousehq.com/integrations?hsLang=en) - [Tablet Clock-in/Clock-out](https://university.guardhousehq.com/tablet-clock-in-clock-out?hsLang=en) [![Text\_gradient gold-1-2](https://university.guardhousehq.com/hs-fs/hubfs/Text_gradient%20gold-1-2.png?width=150&height=20&name=Text_gradient%20gold-1-2.png "Text_gradient gold-1-2")](https://guardhousehq.com) [mailto:support@guardhousehq.com](mailto:support@guardhousehq.com) Copyright © 2025, Guardhouse