---
title: Field Staff Guardhouse - Android V2
description: This article shows the new V2 app available in Android
---

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# Field Staff Guardhouse - Android V2

## This article shows the new V2 app available in Android

 **Account Setup** 

**1.** You will receive an email from Guardhouse with an account activation link.

**2.** Set your password

**3.** Download the app from the App Store (Apple) or Play Store (Android).

![](https://university.guardhousehq.com/hs-fs/hubfs/image-png-Nov-13-2026-11-05-51-9481-AM.png?width=203&height=415&name=image-png-Nov-13-2026-11-05-51-9481-AM.png)![](https://university.guardhousehq.com/hs-fs/hubfs/image-png-Nov-13-2026-11-06-09-1840-AM.png?width=201&height=411&name=image-png-Nov-13-2026-11-06-09-1840-AM.png)![](https://university.guardhousehq.com/hs-fs/hubfs/image-png-Nov-13-2026-11-06-25-3120-AM.png?width=203&height=415&name=image-png-Nov-13-2026-11-06-25-3120-AM.png)

**Confirming / Requesting Shifts**

**1.** In the lower menu select “**My GH**” then “**My Shifts**”, you can view your shifts and any relevant shift information.

**2.** Click the “**Confirm**” button to show the rostering team if you can or cannot work that shift. Once a shift is confirmed you cannot reject it.

![](https://university.guardhousehq.com/hs-fs/hubfs/image-png-Nov-13-2026-11-08-27-4909-AM.png?width=575&height=568&name=image-png-Nov-13-2026-11-08-27-4909-AM.png)

**1.** If applicable, you may receive ***offered shifts*** – these are open shifts that you can bid on. To see offered shifts, go to the “**Offered Shifts**” section.

**2.** You can “**Request**” or “**Reject**” the offered shifts.

**3.** If you are chosen for an offered shift, you will receive confirmation.

![](https://university.guardhousehq.com/hs-fs/hubfs/image-png-Nov-13-2026-11-09-04-8746-AM.png?width=601&height=554&name=image-png-Nov-13-2026-11-09-04-8746-AM.png)

**Clocking in**

**1.** To start your shift, click the gold plus button then click the **“CLOCK IN**” button.

**HINT:**

If you are not in range of the site you are working at, you will not be allowed to clock into your shift.

**2.** Once you are within the range specified by the company, you will be able to clock in. This will take you to the clock in screen. Depending on your company setup you may be asked to take a photo, add a note, or sign.

![](https://university.guardhousehq.com/hs-fs/hubfs/image-png-Nov-13-2026-11-10-01-7010-AM.png?width=1972&height=752&name=image-png-Nov-13-2026-11-10-01-7010-AM.png)

**Clocking out**

**1. Clocking Out:**

Click the gold plus button, then **"CLOCK OUT"** to end your shift, you can leave a note if required. The system will record your location at the time you clock out.

**![](https://university.guardhousehq.com/hs-fs/hubfs/image-png-Nov-13-2026-11-11-17-6461-AM.png?width=1972&height=847&name=image-png-Nov-13-2026-11-11-17-6461-AM.png)**

**Incident Reports and Occurrence Log**

**Incident Reporting:** You can submit incident forms via the app.

**1.** To report an incident, click the gold plus button, then select “**Submit report**”.

**2.** Chose the form that you wish to submit from the list of options your employer has created.

 **3.** You can then fill in the form as required.

**HINT:**

**When making notes, use the dictation function to improve input time and accuracy!**

**![](https://university.guardhousehq.com/hs-fs/hubfs/image-png-Nov-13-2026-11-14-03-8218-AM.png?width=828&height=525&name=image-png-Nov-13-2026-11-14-03-8218-AM.png)**

**The Daily/Digital Occurrence Log (DOL):** Designed to replace the logbook on site - you can see what has occurred and log your own entries.

**1.** To make a log entry, click the gold plus button, then select “**Occurrence Log**”.

**2.** If not clocked, in choose the customer.

**3.** You will be able to add text and photos. When finished press the **"Submit"** button.

![](https://university.guardhousehq.com/hs-fs/hubfs/image-png-Nov-13-2026-11-14-56-3463-AM.png?width=966&height=655&name=image-png-Nov-13-2026-11-14-56-3463-AM.png)

**Welfare Checks**

Welfare checks follow a **four-step process.**

**1.** An initial push notification is sent to your phone. If you acknowledged that you are ok, the process will stop there.

![](https://university.guardhousehq.com/hs-fs/hubfs/image-png-Nov-13-2026-11-15-40-8635-AM.png?width=400&height=149&name=image-png-Nov-13-2026-11-15-40-8635-AM.png)

**2.** If this check-call is not acknowledged, you will then receive a further push notification. The time between these is set by your employer. Again, if you click okay, the process will stop here.

 ![](https://university.guardhousehq.com/hubfs/image-png-Nov-13-2026-11-15-40-8635-AM.png) 

**3.** You will receive a third push notification if you do not acknowledge the first or second check-call. This notification again, prompts you to acknowledge the check call. Again, if you click okay on this, the process will stop there.

 ![](https://university.guardhousehq.com/hubfs/image-png-Nov-13-2026-11-15-40-8635-AM.png) 

**4.** You will receive a **fourth and final push notification**, which will let you know that the welfare check has been escalated. At this point your managers will be alerted. You can still deescalate the check-call by acknowledging it within the app.

![](https://university.guardhousehq.com/hs-fs/hubfs/image-png-Nov-13-2026-11-16-20-1473-AM.png?width=400&height=149&name=image-png-Nov-13-2026-11-16-20-1473-AM.png)

![](https://university.guardhousehq.com/hs-fs/hubfs/image-png-Nov-13-2026-11-16-24-9344-AM.png?width=355&height=726&name=image-png-Nov-13-2026-11-16-24-9344-AM.png)

**Submitting Leave/Availability**

**1.** In the lower menu select “**My GH**” then “**Unavailable Request**”

**2.** Select all the days that you are requesting and select if you are unavailable, partly unavailable or if it’s a leave request.

**3.** For leave requests you’ll be asked to add a **description**, **select a leave type**, **choose who should receive the request** (e.g. your line manager).

**4.** Once your leave has been approved it will change from an open circle to a solid circle.

**5.** Please note that there may be a 'lock out period' for leave, which means you must book leave with a certain amount of notice.

![](https://university.guardhousehq.com/hs-fs/hubfs/image-png-Nov-13-2026-11-17-34-1236-AM.png?width=1816&height=602&name=image-png-Nov-13-2026-11-17-34-1236-AM.png)

- [Dashboard](https://university.guardhousehq.com/dashboard?hsLang=en)
- [Schedule](https://university.guardhousehq.com/schedule?hsLang=en)
- [Timesheets](https://university.guardhousehq.com/timesheets?hsLang=en#main-content)

    - [Timesheets v1](https://university.guardhousehq.com/timesheets?hsLang=en#timesheets-v1)
    - [Timesheets v2](https://university.guardhousehq.com/timesheets?hsLang=en#timesheets-v2)
- [Paysheets](https://university.guardhousehq.com/paysheets?hsLang=en#main-content)

    - [Payroll Extracts](https://university.guardhousehq.com/paysheets?hsLang=en#payroll-extracts)
    - [allowance/s](https://university.guardhousehq.com/paysheets?hsLang=en#allowance-s)
- [Invoicing](https://university.guardhousehq.com/invoicing?hsLang=en#main-content)

    - [New Zealand](https://university.guardhousehq.com/invoicing?hsLang=en#new-zealand)
- [Reports](https://university.guardhousehq.com/reports?hsLang=en#main-content)

    - [Staff Reports](https://university.guardhousehq.com/reports?hsLang=en#staff-reports)
- [Incidents](https://university.guardhousehq.com/incidents?hsLang=en)
- [Company Settings](https://university.guardhousehq.com/company-settings?hsLang=en#main-content)

    - [Timeclock](https://university.guardhousehq.com/company-settings?hsLang=en#timeclock)
    - [Onboarding](https://university.guardhousehq.com/company-settings?hsLang=en#onboarding)
    - [Integrations](https://university.guardhousehq.com/company-settings?hsLang=en#integrations)
- [Customers](https://university.guardhousehq.com/customers?hsLang=en#main-content)

    - [Customer Portal](https://university.guardhousehq.com/customers?hsLang=en#customer-portal)
- [Sites](https://university.guardhousehq.com/sites?hsLang=en)
- [Tours & Patrols](https://university.guardhousehq.com/tours-patrols?hsLang=en)
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- [Subcontractor](https://university.guardhousehq.com/subcontractor?hsLang=en#main-content)

    - [Subcontactor Sharing](https://university.guardhousehq.com/subcontractor?hsLang=en#subcontactor-sharing)
- [Frequently Asked Questions](https://university.guardhousehq.com/frequently-asked-questions?hsLang=en)
- [Getting Started](https://university.guardhousehq.com/getting-started?hsLang=en)
- [Holidays](https://university.guardhousehq.com/holidays?hsLang=en)
- [Documents](https://university.guardhousehq.com/documents?hsLang=en)
- [Leave / Unavailability](https://university.guardhousehq.com/leave-unavailability?hsLang=en)
- [Guardhouse Support Topics](https://university.guardhousehq.com/guardhouse-support-topics?hsLang=en)
- [Invoicing Integrations](https://university.guardhousehq.com/invoicing-integrations?hsLang=en)
- [Payroll Integrations](https://university.guardhousehq.com/payroll-integrations?hsLang=en)
- [Product Updates](https://university.guardhousehq.com/product-updates?hsLang=en)
- [Release Notes](https://university.guardhousehq.com/release-notes?hsLang=en)
- [Webinars](https://university.guardhousehq.com/webinars?hsLang=en)
- [Xero](https://university.guardhousehq.com/xero?hsLang=en)
- [Guides for Guards](https://university.guardhousehq.com/guides-for-guards?hsLang=en)
- [API Integration](https://university.guardhousehq.com/api-integration?hsLang=en)
- [Integrations](https://university.guardhousehq.com/integrations?hsLang=en)
- [Tablet Clock-in/Clock-out](https://university.guardhousehq.com/tablet-clock-in-clock-out?hsLang=en)

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