--- title: I Can't Clock-in or Out of Shift description: I Can't Clock-in or Out of Shift --- [Skip to content](https://university.guardhousehq.com/i-cant-clock-in-or-out-of-shift#main-content) English Show submenu for translations [![Text\_gradient gold-1-2](https://university.guardhousehq.com/hs-fs/hubfs/Text_gradient%20gold-1-2.png?width=225&height=30&name=Text_gradient%20gold-1-2.png)](https://university.guardhousehq.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Contact Support](mailto:support@guardhousehq.com) [Contact Support](mailto:support@guardhousehq.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Guardhouse Knowledge Base](https://university.guardhousehq.com/?hsLang=en) 2. [Frequently Asked Questions](https://university.guardhousehq.com/frequently-asked-questions?hsLang=en) # I Can't Clock-in or Out of Shift ### I Can't Clock-in or Out of Shift Print One of the common issues security guards or staff encounter is not being able to clock-in or out of their shift. Some common causes for this can be due to internet problems or from the staff member leaving the geographical fence. **MOBILE DATA OR INTERNET CONDITIONS** Ensure that you have good to strong data internet connection when you clock in or out. Connecting to Wifi also helps.  Ensure that you have good to strong data internet connection when you clock in or out. Connecting to Wifi also helps.  **GEOGRAPHICAL FENCE** Guardhouse Mobile Time Clock ensures that your start and end times are recorded correctly. We use GPS technology to ensure that you are on site when start and finish your shift. It is important to understand that Guardhouse does not track your location and movements. Your employer or shift manager who also serves as the admin of your Guardhouse account sets a boundary where every staff should be within 100 to 200 meters of the assigned work site or duty location. You should be able to clock in and out within that radius. This is what you call a Geo Fence to ensure that a staff or security guard is within the work location or assigned venue. Google map and GPS make this service work on the Guardhouse app. ![](https://university.guardhousehq.com/hubfs/Knowledge%20Base%20Import/CjeR8Lz7leq7ocNFeQ99QxhZmH4xqz8JQQ.png) **SEND A SCREENSHOT** If you encounter any issues or get an error when clocking in and out of your shift, contact the Guardhouse Support Team immediately. 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