Here are some questions you may think we get asked at Guardhouse:
- Please provide me the email address or phone number of this staff/security guard.
- Which site is this staff working at right now?
- How much does this company/security agency pay their guards?
Guardhouse is committed to protecting the private information of customers and their staff. If a Guardhouse customer (sub-contractor, admin, shift manager, security guard) asks for information such as the ones above, rest assured that such details will not be released.
Guardhouse does not allow sharing of a customer's information with another customer such as company name, financial matters, wages, etc. We do not provide contact numbers, names, and email addresses to staff or employers regardless. Guards are assumed to always know the direct contact of their employers or shift managers.
Are there exceptions to when data can be shared with another Guardhouse customer?
One instance that data (such as guard names, email address, mobile number, compliances) can be shared with another Guardhouse customer is when both customers avail of the subcontractor sharing feature of Guardhouse. But even with this sharing, our team at Guardhouse still ensures that all data to be shared are with the consent of both parties.
Another instance where data can be shared to a third party is when the customer portal feature used by a Guardhouse client. This will give the third party a view only access to site information (such as the guard's clock-ins and clock-outs, licences, compliances, etc). It will still be up to the Guardhouse client to choose which information can be shared to a third party.