If you can't remember your Guardhouse password and can't log-in you can reset your password either through the Guardhouse website or your mobile app. You can also contact the Guardhouse support team and we can help.
RESETTING YOUR PASSWORD THROUGH THE WEB
STEP 1:
Open https://guardhousehq.com/au/ in your favourite browser and click "Log In"
STEP 2:
At the bottom of the sign in popup, click the 'Forget your Password' link.
Step 3:
Enter your email address (which is also your Guardhouse username).
STEP 4:
Click on the 'Send Password Reset Email'
Step 5:
You will then receive an email with a password reset link. Click the link and you will be prompted to enter the password you would like to use (new password). Click the "Reset Password” and you’re done!
RESETTING YOUR PASSWORD THRU YOUR MOBILE APP
- Open the Guardhouse app - you should already have it installed.
- Click on 'Forgot Password' and enter your Guardhouse email address or username.
- Click on 'Reset Password' and you will receive an email containing the link and instructions to complete the process.
NOTE: If you have already set up a new password and you remember your old password, the old password will no longer allow you to access your Guardhouse account or app.