FREQUENTLY ASKED QUESTIONS

Can't clock in- Error- Need to be on Site to Clock in
The most common issue that we encounter with the guards is that they can not clock in with their shift even they are on the site. Staff are getting the erro...
Sat, 29 Oct, 2022 at 6:54 AM
How Do I Change My Password?
This guide is to change your password when you still remember your old password, if you have forgotten your password, go here: forgotten password link ...
Fri, 30 Oct, 2020 at 12:01 PM
How to Confirm/Reject a Shift?
When your admin or schedule manager published a shift, you can have the option to confirm or reject the shifts from your Guardhouse account. This process wi...
Mon, 2 Aug, 2021 at 9:02 AM
How to Set up Tablet Timeclock ?
The tablet time clock allows you to verify that the correct staff members are on-site through a signature and photo capture. This information can be viewed ...
Thu, 18 May, 2023 at 12:51 PM
How to use Guardhouse for Multiple Companies
  How to switch companies?   Introduction This guide explains how to switch between different companies while using the Guardhouse system. If you work fo...
Wed, 29 Jan, 2025 at 1:20 PM
I can't clock in or out of my shift.
RELATED TOPICS How do I clock-in or clock-out of Guardhouse app? I cannot clock-in or out. Error when clocking in or out of Guardhouse. One o...
Wed, 28 Oct, 2020 at 4:55 PM
I Can't Clock-in or Out of Shift
One of the common issues security guards or staff encounter is not being able to clock-in or out of their shift. Some common causes for this can be due to i...
Fri, 30 Oct, 2020 at 12:08 PM
I Can't Remember My Username
As an account admin of your company, usually your username is your company email address, unless you registered on Guardhouse using a different email.  ...
Fri, 30 Oct, 2020 at 12:09 PM
I've Forgotten My Guardhouse Password
If you can't remember your Guardhouse password and can't log-in you can reset your password either through the Guardhouse website or your mobile app...
Fri, 30 Oct, 2020 at 12:15 PM
Is My Device Being Tracked?
No, we do not track your device. When you click 'Clock in/out' we only then register your location.  Guardhouse Mobile Time Clock ensures that y...
Fri, 30 Oct, 2020 at 12:17 PM