Guardhouse University
FREQUENTLY ASKED QUESTIONS
- I Can't Remember My Username
- Can't clock in- Error- Need to be on Site to Clock in
- I Can't Clock-in or Out of Shift
- I can't clock in or out of my shift.
- Is My Device Being Tracked?
- How to Confirm/Reject a Shift?
- How to use Guardhouse for Multiple Companies
- How Do I Change My Password?
- How to Set up Tablet Timeclock ?
- I've Forgotten My Guardhouse Password
WEBINARS
- Webinar #009 - Employee Onboarding
- Webinar #004 - Security Award and Overtime Calculations
- Webinar #005 Company, Customer & Site Documents
- Webinar #008 - Tours & Patrols V1
- Webinar #003 - Compliance Request and Self Services
- QR CHECKPOINT SCANNING
- Webinar #006 Welfare Checks
- Webinar #002 - Skill Matching
- Webinar #007 - Changes to NSW Security Act with Cameron Smith
- Webinar #001 - QR Checkpoint Scanning
DASHBOARD
Release Notes
- Release Notes #96 - Sprint 14/10/2024- 01/11/24
- Release Notes #94 - Sprint 12/08/24 - 30/08/24
- Release Notes #102 - Sprint 21/04/25 - 16/05/25
- Release Notes #100 - Sprint 03/03/25 - 28/03/25
- Release Notes #95 - Sprint 23/09/24 - 11/10/24
- Release Notes #98 - Sprint 13/01/25 - 07/02/25
- Mobile Release Notes - GHMB Sprint 172 - 11/06/25
- Release Notes #99 - Sprint 02/12/24 - 10/01/25
- Release Notes #101 - Sprint 31/03/25 - 18/04/25
- Release Notes #97 - Sprint 02/12/24 to 10/01/25
- Release Notes - Special Release 17/06/25
- Release Notes #93 - Sprint 29/07/24 - 09/08/24
- Release Notes #103 - Sprint 19/05/25 - 04/07/25
- Mobile Release Notes - GHMB Sprint 173 - 24/07/25
- Release Notes #104 - Sprint 06/08/25 - 13/08/25
- Release Notes #107 - Sprint 04/09/25 - 18/09/25
SCHEDULE
- Adding Notes to Shifts
- How to record meal breaks on the GH app
- Saving ,Loading and Deleting a Template
- Copying a Week Schedule
- Creating, Publishing Shifts and Helpful Shortcuts
- Schedule/Shift Bulk Upload
- Schedule Lock
- Creating a Custom Group
- Showing the Budget Tools
- Shift Templates
- Offer Shifts
- Staff Schedule View
- Meal breaks
- Viewing Staff Information and Schedule
SITES
CUSTOMERS
- Giving Access to the Customer Portal
- Show Live Clock-in on the Customer Portal
- Automated Emailing of Reports and Incident Reports to Customers
- Site Rates
- Customer Portal - Client View
- Customer Shift Request (Customer Portal)
- Creating a Customer
- Creating Service Rates
- Creating Invoice Profiles
- Deactivating a Customer
PRODUCT UPDATES
INVOICING
HOLIDAYS
COMPANY SETTINGS
- How to Set up Guardhouse TimeClock App
- How to Set Up Sorting for Live Operations Data
- Bank Details Updated Notification
- How To Use Self Employment Staff Invoicing - UK
- Adding a Crowd Control Number
- How to Enable the Overtime Warning Feature
- Custom Clock- In Question Feature and Report
- Welfare Check Setup
- General Settings: Allow staff to start an unscheduled shift
- Setting Up Maximum Hours Rules for Staff
- General Settings: Shift Confirmation
- Two-Factor Authentication for Managers and Admin (web only)
- Skill Matching Feature
- Critical Compliance Matching
- Importing Customer, Sites, and Staff Data
- Photo verification when Clocking in and Clocking out
SUBCONTRACTOR SHARING
- Subbie Sharing for a Top Company
- Subcontractor Sharing Staff Approval Process
- FAQs on Subcontractor Sharing
- Subcontractor Sharing
- Unlinking Subcontractor Staff
- Subbie Sharing for a Subcontractor
- Guide to Subcontractor Staff Approval Process in Guardhouse (Subcontractor)
- Unlinking Subcontractors
- Auto Publishing of Shifts
- Guide to Subcontractor Staff Approval Process in Guardhouse (TOP Company)
TOURS & PATROLS
- Creating Run Sheets
- NFC Checkpoint Setup
- Scanning QR Code Checkpoints
- QR Code Checkpoint Setup
- User Permissions to Access to Mobile Patrol Sites
- Regions Set Up
- Patrol Reports
- Using Patrol Sites on the Mobile App
- Scanning NFC Checkpoints
- Mobile Patrol Sites
- Mobile Run Sheets
- How to Download Run Sheets
- Assigning a Runsheet to a Shift
STAFF
- Adding Wages
- Blacklisting Staff from Sites
- Super Admin
- Blacklisting History and Audit Trail
- Adding a Staff Member
- Hiding Staff on the Schedule Page
- How to view the staff calendar
- Giving Access Privilege to your Staff
- HR Onboarding
- Automatic Creation of Employee IDs for New Internal Staff and Subcontractors
- UK License Verification
- Invoice Generation for Self-Employed Staff (UK)